Kitlocker.com operates a no-hassle cancellation/returns policy with all goods excluding personalised items eligible for return.
All goods which you are wishing to return must be unused, have all tags attached and be in their original condition (including packaging and labelling). Garments with printed personalised names or chosen numbers are not eligible for return or refund as these are made to order and bespoke.
If you wear/use the goods or remove or tamper with any of the swing tags attached to the goods, you will lose your right to return the goods under our returns policy. For hygiene reasons, if items such as head guards, socks or undergarments are worn or removed from packaging this removes the right to return these items and no refund will be processed.
If you are looking to return any purchase then we ask that you use your My Orders area to request a returns authorisation. If the item requires approval from a member of the Customer Experience Team please note this may take 1-2 working days.
In the instance that your order is faulty (either supplied incorrectly or faulty) we will organise the return of the item for you.
We will not reimburse the shipping cost for returning orders which are not faulty or supplied correctly as per your order, however, you will still be entitled to a full refund on these item/s.
Any product considered faulty may be returned for inspection by Kitlocker.com and in some cases an inspection maybe required by the manufacturer. If, upon inspection the item(s) are deemed to have a manufacturing fault, the cost of the return will be refunded to the customer or a replacement item(s) will be sent.
You must contact Kitlocker.com before sending any return. We can be contacted via live chat support, phone or email. Please ensure that you use a recorded delivery service with adequate insurance cover. For shipping costs to be refunded, you must also include the postage receipt.
For faulty items which are deemed to have sustained damage or defects outside the normal use or lifespan no refund or postage refund will be made.
For faulty items which are the cause of an error by Kitlocker.com (i.e. incorrect sizing, spelling errors, imperfect detailing) you must contact us via live chat support, phone or email within 1 month and we will advise you of our procedures.